AutoCrib’s headquarters in Tustin California.

AUTOCRIB CAREERS

Here at AutoCrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

Technical Support Analyst

DESCRIPTION:

AutoCrib is the leader in industrial vending technology. We design and create all of the software and hardware in-house to help manage inventory for our customers. Our industry is vast; customers range from manufacturing to government to retail to data centers. We are a growing company that is looking for candidates who are looking for a challenge and like to wear a lot of hats. AutoCrib is big enough to provide the resources you need, but small enough to still feel like a family. Our culture is work hard, play hard. We believe in giving employees autonomy to make their own decisions and actively help them with their career path. Our benefits include healthcare, 401k, life insurance, and PTO.

The Technical Support Analyst will deliver excellent customer experiences in a fast-paced environment. We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude. If you are self-motivated to resolve issues quickly, then we want you to apply!

ROLES & RESPONSIBILITIES:

  • Provide Level 1 product support to resellers and end users

  • Troubleshoot and assist customers via phone, web-based tools, and email

  • Research customer issues and collaborate with Level 2 Systems Analysts to provide the best product support possible

  • Create Return Authorizations for products and items being return for return or credit

  • Maintain detailed records through Help Desk Software and other tracking databases

  • Closely involved in database management, quality reporting and providing metrics to management

  • Work closely with multiple departments including but not limited to: Quality Assurance, Engineering, Accounting, Production, and Repair Technicians

  • Occasionally help with internal technical issues when needed


Qualifications and Education Requirements

  • Ability to handle clients professionally and courteously (specifically in a high pressure, fast paced environment).

  • Excellent written and verbal communication skills

  • Strong technical and analytical skills

  • Solid experience in troubleshooting and resolution of software and hardware problems

  • Proven ability to function in a self-directed environment

  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success

  • Innovative thinker who is positive, proactive, and readily embraces change

  • Assist resellers and end users in order to optimize installations and configurations in a complex network environment

  • Ability to articulate technical information to non-technical users.

  • Must be detail-oriented and self-motivated

  • Must be a team player, organized and have good interpersonal skills

ADDITIONAL DUTIES:

PREFERRED SKILLS:

Experience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a high tech, fast paced environment. Documentation skills (ability to clearly and concisely enter detailed information into ticketing application)

  • Proficient with use of Microsoft Office software

  • Computer hardware/software troubleshooting skills

  • Basic computer hardware knowledge, i.e. USB, VGA, video resolution

  • Basic Windows OS (Windows 7, Windows 10) knowledge

  • Basic network administration skill for software connectivity

  • Knowledge of Microsoft SQL Server & Management Studio

APPLICATION INFORMATION:

If interested please apply through Indeed

Quality Assurance Analyst

DESCRIPTION:

Candidate will act as a voice for quality assurance and will need to defend the integrity of the code in a fast-paced environment.

We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude.

Expect to be contributing to internal initiatives and fielding day-to-day communication with Design, Development, Engineering,

and Technical Support. If you are self-motivated to identify and resolve issues quickly, then we want you to apply!

ROLES & RESPONSIBILITIES:

Own the QA role throughout all projects by: gathering requirements, writing and executing tests (manual and automatic), monitoring test progress, reporting status, logging defects, tracking and testing defect fixes, retesting and delivering

  •  Review requirements specifications and technical design documents to provide timely and   meaningful feedback

  •  Analyzing business problems to develop detailed, comprehensive, and well-structured test  plans and test cases to resolve these issues

  •  Estimate, prioritize, plan, and coordinate testing activities

  •  Work with user and partner teams to design, develop, and execute automated scripts and extend the automation infrastructure

  •  Identify, record, and document thoroughly and track bugs

  • Perform thorough regression testing when bugs are resolved

  • Maintain subject matter expertise for the systems under test and use that expertise to create, maintain, and extend the test case library

  • Participate in team process improvement to make sure everyone understands the development lifecycle

  • Work closely with Design, Technical Support, Development, and Engineering to insure a high performing and ultrausable user experience.     

                                                                      

Qualifications and Education Requirements

  •  BS Degree or equivalent experience. Computer Science/Engineering major is preferable.

  •  3+ years of experience in test automation and working in an Agile process framework (Kanban, Scrum).

  •  Excellent written and verbal communication skills with the ability to present and translate complex information to both

  • Internal and executive teams in relevant business terms.

  •  Strong technical and analytical skills

  •  Solid experience in troubleshooting and resolution of software and hardware problems.

  •  Proven ability to function in a self-directed environment.

  •  Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for

  • success.

  •  Keen business judgment, focus, and ability to see the “big picture” and prioritize

  •  Innovative thinker who is positive, proactive, and readily embraces change.

  •  Must be detail-oriented and self-motivated

  •  Must be a team player, organized and have good interpersonal skills

ADDITIONAL DUTIES:

PREFERRED SKILLS:

Experience working in a Quality Assurance or similar position within a high tech, fast paced environment.

  •  Documentation skills (ability to clearly and concisely enter detailed information into ticketing application)

  • Hands-on experience with both white box and black box testing

  •  Hands-on experience with automated testing tools

APPLICATION INFORMATION:

If interested please apply through Indeed

Product Trainer

DESCRIPTION:

A Product Trainer is responsible for the installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

ROLES & RESPONSIBILITIES:

Product Delivery:

  • Work with customer to develop an agenda and schedule for each installation to ensure successful product delivery

  • Develop post-installation reports to identify areas where the customer may need additional assistance

  • Communicate with the supervisors to keep them apprised of potential or existing customer issues

  • Communicate with the sales force to keep them appraised of potential sales opportunities

Training:

  • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating the functionality of the products.

  • Assist in maintaining current and correct client-facing training material

  • Provide excellent customer service throughout all client interactions

  • Travel to client locations (US and International travel)

ADDITIONAL DUTIES:

  • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality

  • Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)

  • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)

  • Occasional equipment repairs

  • Image and configure computers and peripherals for AutoCrib solutions

PREFERRED SKILLS:

  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus

  • Understanding of TCP/IP networks and configurations

  • Knowledge of Crystal Reports a plus

  • Knowledge of electrical components, boards, relays, and power systems

  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus

  • U.S. Passport desired; if not, must obtain one within 90 days of employment

APPLICATION INFORMATION:

If interested please apply through Indeed

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