AutoCrib® Careers

Here at Autocrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

Career

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Systems Administrator

The Systems Administrator is responsible for provisioning, configuration, and maintenance of our AutoCrib IT systems.  They will also assist with the technical support of the internal staff at AutoCrib.

Role and Responsibilities:
  • Use established Help Desk system to monitor problem tickets and technical support issues. Ensure timely and considerate customer service to end users by fielding Help Desk calls and resolving technical issues efficiently.
  • Utilize available resources to conduct computer diagnostics to determine nature of problems and provide technical support.
  • Install and perform minor repairs to hardware, software and peripheral equipment following design of installation specifications.
  • Perform PC imaging using current imaging technology.
  • Provide accurate and timely logging of problem responses, status updates and resolution for problems.
  • Virus and Spyware detection and removal.
  • Work closely with Information Systems team members to resolve issues related to in-house applications.
  • Create user accounts and manage access control based on company policies.
  • Resolve issues swiftly and facilitate successful remediation of operational issues in a high-pressure environment.
  • Write documentation for the Information Systems knowledge base.
  • Collaborate with Information Systems team members to identify and implement solutions that add efficiencies to the team’s current processes.
  • Engage in continuing education to stay current with the latest technologies and industry standards.
  • Practice effective task and project management skills.
  • Maintain and assure confidentiality of data.
  • Maintain and assure compliance with all IT policies and procedures.
  • Maintain and comply with asset management policies.
  • Work in a rotation with Information Systems Team Members to provide after-hours support for the company’s mission critical systems.
  • Keep the appropriate people informed of the status of the assigned projects (i.e. Supervisor, etc.)
  • Provide time estimates for project deliverables.
  • Report actual times to complete projects and tasks.
  • Other duties and responsibilities as assigned.

 

Qualifications and Education Requirements:
  • Associates degree in an IT related program or two years equivalent work experience supporting desktop computers in a corporate environment
  • Having PowerShell is a must
  • CompTIA A+ certification preferred
  • Technical knowledge of desktop and laptop computer hardware and accessories
  • Ability to install, configure and support Microsoft applications including Windows Desktop and Microsoft Office 365 Application Suite
  • Experience in general troubleshooting skills
  • Basic knowledge of networking principles related to desktop and laptop computer hardware
  • Ability to work in a team-oriented, collaborative environment
  • Highly self-motivated and detail orientated
  • Excellent written and oral communication skills
  • Exceptional customer service orientation

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. in an Equal Opportunity Employer.

Product Trainer

Product Trainer is responsible for installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

Role and Responsibilities:
  • Product delivery
    • Work with customer to develop agenda and schedule for each installation to ensure successful product delivery
    • Develop post installation reports to identify areas where customer may need additional assistance
    • Communicate with the supervisors to keep them apprised of potential or existing customer issues
    • Communicate with the sales force to keep them appraised of potential sales opportunities
  • Training
    • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating functionality of the products
    • Assist in maintaining current and correct client-facing training material
    • Provide excellent customer service throughout all client interactions
    • Travel to client locations (US and International travel)
  • Additional Duties
    • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality
    • Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)
    • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)
    • Occasional equipment repairs
    • Image and configure computers and peripherals for AutoCrib solutions

 

Qualifications and Education Requirements:
  • Excellent verbal and written communication skills; Ability to articulate technical information to non-technical users
  • Fast self-starting learner with a demonstrated ability to learn new software solutions and interfaces
  • Well organized; able to prioritize work and multi-task in fast paced setting, willing to take on new project and be flexible
  • Strong skills in analysis and problem solving
  • Ability to manage projects, to perform data analysis, and to manage and relate to people
  • Clean driving record

 

Preferred Skills:
  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) is a plus
  • Understanding of TCP/IP networks and configurations
  • Knowledge of Crystal Reports is a plus
  • Knowledge of electrical components, boards, relays and power systems
  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution is a plus
  • U.S. Passport desired; if not, must obtain one within 90 days of employment

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. in an Equal Opportunity Employer.