Here at AutoCrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.
A Product Trainer is responsible for the installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.
ROLES & RESPONSIBILITIES:
Work with customer to develop an agenda and schedule for each installation to ensure successful product delivery
Develop post-installation reports to identify areas where the customer may need additional assistance
Communicate with the supervisors to keep them apprised of potential or existing customer issues
Communicate with the sales force to keep them appraised of potential sales opportunities
Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating the functionality of the products.
Assist in maintaining current and correct client-facing training material
Provide excellent customer service throughout all client interactions
Travel to client locations (US and International travel)
Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality
Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)
Review customer’s data and create SQL databases from Excel spreadsheets (training provided)
Occasional equipment repairs
Image and configure computers and peripherals for AutoCrib solutions
Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus
Understanding of TCP/IP networks and configurations
Knowledge of Crystal Reports a plus
Knowledge of electrical components, boards, relays, and power systems
Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus
U.S. Passport desired; if not, must obtain one within 90 days of employment
If interested please apply through Zip recruiter