AutoCrib® Careers

Here at Autocrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

Career

Click a Career below for additional information

Product Trainer

Product Trainer is responsible for installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

Role and Responsibilities:
  • Product delivery
    • Work with customer to develop agenda and schedule for each installation to ensure successful product delivery
    • Develop post installation reports to identify areas where customer may need additional assistance
    • Communicate with the supervisors to keep them apprised of potential or existing customer issues
    • Communicate with the sales force to keep them appraised of potential sales opportunities
  • Training
    • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating functionality of the products
    • Assist in maintaining current and correct client-facing training material
    • Provide excellent customer service throughout all client interactions
    • Travel to client locations (US and International travel)
  • Additional Duties
    • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality
    • Use Crystal Reports to develop and maintain existing reports (training provided)
    • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)
    • Occasional equipment repairs
    • Image and configure computers and peripherals for AutoCrib solutions

 

Qualifications and Education Requirements:
  • Excellent verbal and written communication skills; Ability to articulate technical information to non-technical users
  • Fast self-starting learner with a demonstrated ability to learn new software solutions and interfaces
  • Well organized; able to prioritize work and multi-task in fast paced setting, willing to take on new project and be flexible
  • Strong skills in analysis and problem solving
  • Microsoft Office – especially Word and Excel
  • Strong attention to detail
  • Ability to manage projects, to perform data analysis, and to manage and relate to people
  • Clean driving record

 

Preferred Skills:
  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus
  • Understanding of TCP/IP networks and configurations
  • Knowledge of Crystal Reports a plus
  • Knowledge of electrical components, boards, relays and power systems
  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus
  • U.S. Passport desired; if not, must obtain one within 90 days of employment

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Software Quality Assurance Engineer

As a high-performing member of our engineering team, you will be responsible for ensuring quality throughout the Software Development Lifecycle (SDLC) and performing systematic software testing via test automation to ensure flawless delivery of the final product that we deliver to our customers. You will be responsible for writing and executing automation test plans and test cases for all applicable test levels, reporting and tracking defect resolution. As an experienced Software QA Engineer, you will blaze a trail while having fun and creating tons of customer value. You possess strong coding skills, diverse interests, and a desire to learn and grow. This role requires ownership, autonomy, and an ability to deliver results. You enjoy working efficiently to build the right things with limited guidance and find opportunities to automate our improved efficiency and drive for quality. The team is stronger due to your presence, and you regularly contribute to the professional development of colleagues.

Role and Responsibilities:
  • Build and evolve automation systems, suites, test coverage, and quality approaches for AutoCrib features and services.
  • Develop, debug, and maintain automated test scripts, test cases, and test framework using test automation tools for web applications such as Selenium WebDriver.
  • Collaborate with the release engineering team to ensure the product build pipeline and automation framework work together in harmony to achieve CI/CD.
  • Proactively work with the team to drive automation coverage across as much of the product as possible, creating new testing for failures and bugs as they occur.
  • Collaborate with other developers to ensure code being written is testable.
  • Work in a team environment with shared code; disciplined use of source code control and process documentation.
  • Contribute to a Scrum team that solves complex challenges and builds working software.
  • Contribute to the planning process to establish tasks and forecast work to be performed.
  • Provide technical leadership and mentor other team members including developers, QA engineers and analysts, particularly in the identification and application of modern automated testing practices and solutions.

 

Qualifications and Education Requirements :
  • Bachelor’s degree in Computer Science or related field or equivalent years of professional work experience.
  • 4+ years of test automation experience.
  • Proficiency with one or more of the following programming languages/frameworks: C#, Java, JavaScript, Python, HTML, .NET.
  • Excellent coding skills.
  • 2+ years hands-on experience with implementing Continuous Integration and build automation systems such as Jenkins.
  • 2+ years experience with Selenium WebDriver.
  • Experience with API testing and using Web Service testing tools (e.g. SoapUI, Postman, other WS tools).
  • Knowledge and experience with Database management (SQL, Oracle).
  • Experience using version control, such as TFS, Git, Perforce.
  • Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations.
  • Frontend web and backend service performance testing and tuning experience a plus.
  • Experience constructing test plans and executing against these plans across unit, functional, regression, system, performance, stress and load testing.
  • Strong analytical problem solving skills.
  • Excellent knowledge of testing medium to large software systems.
  • Knowledge and experience in working with Agile development methodology.
  • Effective communication and teamwork skills.

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Technical Support Analyst, Level 1

Candidate will deliver excellent customer experiences in a fast-paced environment. We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude. If you are self-motivated to resolve issues quickly, then we want you to apply!

Role and Responsibilities:
  • Provide Level 1 product support to resellers and end users.
  • Troubleshoot and assist customers via phone, web based tools and email.
  • Research customer issues and collaborate with Level 2 Systems Analysts in order to provide the best product support possible.
  • Create Return Authorizations for products being returned for refund or credit
  • Maintain detailed records through Help Desk Software and other tracking databases
  • Closely involved in database management, quality reporting and providing metrics to management
  • Work closely with multiple departments including but not limited to: Quality Assurance, Engineering, Accounting, Production, and Repair Technicians
  • Occasionally help with internal technical issues when needed

 

Qualifications and Education Requirements:
  • Ability to handle clients professionally and courteously (specifically in a high pressure, fast paced environment).
  • Excellent written and verbal communication skills.
  • Strong technical and analytical skills.
  • Solid experience in troubleshooting and resolution of software and hardware problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Assist resellers and end users in order to optimize installations and configurations in a complex network environment.
  • Ability to articulate technical information to non-technical users.
  • Must be detail-oriented and self-motivated
  • Must be a team player, organized and have good interpersonal skills

 

Preferred Skills:
  • Experience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a high tech, fast paced environment.
  • Documentation skills (ability to clearly and concisely enter detailed information into ticketing application)
  • Proficient with use of Microsoft Office software
  • Computer hardware/software troubleshooting skills
  • Basic computer hardware knowledge, i.e. USB, VGA, video resolution
  • Basic Windows OS (XP, Windows 7) knowledge
  • Basic network administration skill for software connectivity
  • Knowledge of Microsoft SQL Server & Management Studio

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.