AUTOCRIB CAREERS

Here at AutoCrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

PRODUCT TRAINER

DESCRIPTION:

A Product Trainer is responsible for the installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

ROLES & RESPONSIBILITIES:

Product Delivery:

  • Work with customer to develop an agenda and schedule for each installation to ensure successful product delivery

  • Develop post-installation reports to identify areas where the customer may need additional assistance

  • Communicate with the supervisors to keep them apprised of potential or existing customer issues

  • Communicate with the sales force to keep them appraised of potential sales opportunities

Training:

  • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating the functionality of the products.

  • Assist in maintaining current and correct client-facing training material

  • Provide excellent customer service throughout all client interactions

  • Travel to client locations (US and International travel)

ADDITIONAL DUTIES:

  • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality

  • Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)

  • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)

  • Occasional equipment repairs

  • Image and configure computers and peripherals for AutoCrib solutions

PREFERRED SKILLS:

  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus

  • Understanding of TCP/IP networks and configurations

  • Knowledge of Crystal Reports a plus

  • Knowledge of electrical components, boards, relays, and power systems

  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus

  • U.S. Passport desired; if not, must obtain one within 90 days of employment

APPLICATION INFORMATION:

If interested please apply through Zip recruiter

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