AutoCrib’s headquarters in Tustin California.

AUTOCRIB CAREERS

Here at AutoCrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

Software Quality Assurance Engineer

DESCRIPTION:

As a high-performing member of our engineering team, you will be responsible for ensuring quality throughout the Software Development Lifecycle (SDLC) and performing systematic software testing via test automation to ensure flawless delivery of the final product that we deliver to our customers.  You will be responsible for writing and executing automation test plans and test cases for all applicable test levels, reporting and tracking defect resolution.  As a Software QA Engineer, you will blaze a trail while having fun and creating tons of customer value.  You possess strong coding skills, diverse interests, and a desire to learn and grow.  This role requires ownership, autonomy, and an ability to deliver results. You enjoy working efficiently to build the right things with limited guidance and find opportunities to automate our improved efficiency and drive for quality. The team is stronger due to your presence, and you regularly contribute to the professional development of colleagues.

ROLES & RESPONSIBILITIES:

  • Build and evolve automation systems, suites, test coverage, and quality approaches for AutoCrib features and services.

  • Develop, debug, and maintain automated test scripts, test cases, and test framework using test automation tools for web applications such as Selenium WebDriver.

  • Collaborate with the release engineering team to ensure the product build pipeline and automation framework work together in harmony to achieve CI/CD.

  • Proactively work with the team to drive automation coverage across as much of the product as possible, creating new testing for failures and bugs as they occur.

  • Collaborate with other developers to ensure code being written is testable.

  • Work in a team environment with shared code; disciplined use of source code control and process documentation.

  • Contribute to a Scrum team that solves complex challenges and builds working software.

  • Contribute to the planning process to establish tasks and forecast work to be performed.

ADDITIONAL DUTIES:

PREFERRED SKILLS:

•Bachelor’s degree in Computer Science or related field or equivalent years of professional work experience.

  • 1+ years of test automation experience.

  • Proficiency with one or more of the following programming languages/frameworks: C#, Java, JavaScript, Python, HTML, .NET.

  • Excellent coding skills.

  • 1+ years hands-on experience with implementing Continuous Integration and build automation systems such as Azure Devops.

  • 1+ years’ experience with Selenium WebDriver.

  • Experience with API testing and using Web Service testing tools (e.g. SoapUI, Postman, other WS tools).

  • Knowledge and experience with Database management (SQL, Oracle, PostgreSQL).

  • Experience using version control, such as TFS, Git .

  • Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations.

  • Frontend web and backend service performance testing and tuning experience a plus.

  • Experience constructing test plans and executing against these plans across unit, functional, regression, system, performance, stress and load testing.

  • Strong analytical problem-solving skills.

  • Knowledge of testing medium to large software systems.

  • Knowledge and experience in working with Agile development methodology.

  • Effective communication and teamwork skills.

  • Experience in implementing test driven (TDD) and behavior driven development (BDD)

  • Being proactive and taking ownership of work

APPLICATION INFORMATION:

If interested please apply through Indeed

Technical Support Analyst

DESCRIPTION:

AutoCrib is the leader in industrial vending technology. We design and create all of the software and hardware in-house to help manage inventory for our customers. Our industry is vast; customers range from manufacturing to government to retail to data centers. We are a growing company that is looking for candidates who are looking for a challenge and like to wear a lot of hats. AutoCrib is big enough to provide the resources you need, but small enough to still feel like a family. Our culture is work hard, play hard. We believe in giving employees autonomy to make their own decisions and actively help them with their career path. Our benefits include healthcare, 401k, life insurance, and PTO.

The Technical Support Analyst will deliver excellent customer experiences in a fast-paced environment. We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude. If you are self-motivated to resolve issues quickly, then we want you to apply!

ROLES & RESPONSIBILITIES:

  • Provide Level 1 product support to resellers and end users

  • Troubleshoot and assist customers via phone, web-based tools, and email

  • Research customer issues and collaborate with Level 2 Systems Analysts to provide the best product support possible

  • Create Return Authorizations for products and items being return for return or credit

  • Maintain detailed records through Help Desk Software and other tracking databases

  • Closely involved in database management, quality reporting and providing metrics to management

  • Work closely with multiple departments including but not limited to: Quality Assurance, Engineering, Accounting, Production, and Repair Technicians

  • Occasionally help with internal technical issues when needed


Qualifications and Education Requirements

  • Ability to handle clients professionally and courteously (specifically in a high pressure, fast paced environment).

  • Excellent written and verbal communication skills

  • Strong technical and analytical skills

  • Solid experience in troubleshooting and resolution of software and hardware problems

  • Proven ability to function in a self-directed environment

  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success

  • Innovative thinker who is positive, proactive, and readily embraces change

  • Assist resellers and end users in order to optimize installations and configurations in a complex network environment

  • Ability to articulate technical information to non-technical users.

  • Must be detail-oriented and self-motivated

  • Must be a team player, organized and have good interpersonal skills

ADDITIONAL DUTIES:

PREFERRED SKILLS:

APPLICATION INFORMATION:

If interested please apply through Indeed

Product Trainer

DESCRIPTION:

A Product Trainer is responsible for the installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

ROLES & RESPONSIBILITIES:

Product Delivery:

  • Work with customer to develop an agenda and schedule for each installation to ensure successful product delivery

  • Develop post-installation reports to identify areas where the customer may need additional assistance

  • Communicate with the supervisors to keep them apprised of potential or existing customer issues

  • Communicate with the sales force to keep them appraised of potential sales opportunities

Training:

  • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating the functionality of the products.

  • Assist in maintaining current and correct client-facing training material

  • Provide excellent customer service throughout all client interactions

  • Travel to client locations (US and International travel)

ADDITIONAL DUTIES:

  • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality

  • Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)

  • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)

  • Occasional equipment repairs

  • Image and configure computers and peripherals for AutoCrib solutions

PREFERRED SKILLS:

  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus

  • Understanding of TCP/IP networks and configurations

  • Knowledge of Crystal Reports a plus

  • Knowledge of electrical components, boards, relays, and power systems

  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus

  • U.S. Passport desired; if not, must obtain one within 90 days of employment

APPLICATION INFORMATION:

If interested please apply through Indeed

MEET OUR FAMILY

Follow us on Social Media!

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube