AutoCrib® Careers

Here at Autocrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

Career

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Product Trainer

Product Trainer is responsible for installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

ROLE AND RESPONSIBILITIES:
  • Product delivery
    • Work with customer to develop agenda and schedule for each installation to ensure successful product delivery
    • Develop post installation reports to identify areas where customer may need additional assistance
    • Communicate with the supervisors to keep them apprised of potential or existing customer issues
    • Communicate with the sale force to keep them appraised of potential sales opportunities
  • Training
    • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating functionality of the products
    • Assist in maintaining current and correct client-facing training material
    • Provide excellent customer service throughout all client interactions
    • Travel to client locations (US and International travel)
  • Additional duties:
    • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality
    • Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)
    • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)
    • Occasional equipment repairs
    • Image and configure computers and peripherals for AutoCrib solutions

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • Excellent verbal and written communication skills; Ability to articulate technical information to non-technical users
  • Fast self-starting learner with a demonstrated ability to learn new software solutions and interfaces
  • Well organized; able to prioritize work and multi-task in fast paced setting, willing to take on new project and be flexible
  • Strong skills in analysis and problem solving
  • Microsoft Office – especially Word and Excel
  • Strong attention to detail
  • Ability to manage projects, to perform data analysis, and to manage and relate to people
  • Clean driving record required

 

PREFERRED SKILLS:
  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus
  • Understanding of TCP/IP networks and configurations
  • Knowledge of Crystal Reports a plus
  • Knowledge of electrical components, boards, relays and power systems
  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Software Quality Assurance

Candidate will act as a voice for quality assurance and will need to defend the integrity of the code in a fast-paced environment.  We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude.  Expect to be contributing to internal initiatives and fielding day-to-day communication with Design, Development, Engineering, and Technical Support. 

ROLE AND RESPONSIBILITIES:
  • Own the QA role throughout all projects by:  gathering requirements, writing and executing tests (manual and automatic), monitoring test progress, reporting status, logging defects, tracking and testing defect fixes, retesting and delivering
  • Review requirements specifications and technical design documents to provide timely and meaningful feedback
  • Analyzing business problems to develop detailed, comprehensive, and well-structured test plans and test cases to resolve these issues
  • Estimate, prioritize, plan, and coordinate testing activities
  • Work with user and partner teams to design, develop, and execute automated scripts and extend the automation infrastructure
  • Identify, record, and document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Maintain subject matter expertise for the systems under test and use that expertise to create, maintain, and extend the test case library
  • Participate in team process improvement to make sure everyone understands the development lifecycle
  • Work closely with Design, Technical Support, Development, and Engineering to insure a high performing and ultra-usable user experience.

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • BS Degree or equivalent experience.  Computer Science/Engineering major is preferable.
  • 3+ years of experience in test automation and working in an Agile process framework (Kanban, Scrum).  Excellent written and verbal communication skills with the ability to present and translate complex information to both internal and executive teams in relevant business terms.
  • Strong technical and analytical skills
  • Solid experience in troubleshooting and resolution of software and hardware problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Keen business judgment, focus, and ability to see the “big picture” and prioritize
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Must be detail-oriented and self-motivated
  • Must be a team player, organized and have good interpersonal skills

 

PREFERRED SKILLS:
  • Experience working in a Quality Assurance or similar position within a high tech, fast paced environment.
  • Documentation skills (ability to clearly and concisely enter detailed information into ticketing application)
  • Hands-on experience with both white box and black box testing
  • Hands-on experience with automated testing tools
  • Understanding of one or more high-level programming languages preferred
  • Experience with SQL including query execution, data mining, and data validation

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Technical Support Analyst, Level 1

Candidate will deliver excellent customer experiences in a fast-paced environment.  We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude.

Role and Responsibilities:
  • Provide Level 1 product support to resellers and end users.
  • Troubleshoot and assist customers via phone, web based tools, and email.
  • Research customer issues and collaborate with Level 2 Systems Analysts in order to provide the best product support possible.
  • Create Return Authorizations for products and items being return for return or credit.
  • Maintain detailed records through Help Desk Software and other tracking databases.
  • Closely involved in database management, quality reporting and providing metrics to management.
  • Work closely with multiple departments including but not limited to Quality Assurance, Engineering, Accounting, Production, and Repair Technicians.
  • Occasionally help with internal technical issues when needed.

 

Qualifications and Education Requirements:
  • Ability to handle clients professionally and courteously (specifically in a high pressure, fast paced environment).
  • Excellent written and verbal communication skills.
  • Strong technical and analytical skills.
  • Solid experience in troubleshooting and resolution of software and hardware problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Assist resellers and end users in order to optimize installations and configurations in a complex network environment.
  • Ability to articulate technical information to non-technical users.
  • Must be detail-oriented and self-motivated.
  • Must be a team player, organized and have good interpersonal skills.

 

Preferred Skills:
  • Experience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a high tech, fast paced environment.
  • Documentation skills (ability to clearly and concisely enter detailed information into ticketing application).
  • Proficient with use of Microsoft Office software.
  • Computer hardware/software troubleshooting skills.
  • Basic computer hardware knowledge, i.e. USB, VGA, video resolution.
  • Basic Windows OS (XP, Windows 7) knowledge.
  • Basic network administration skill for software connectivity.
  • Knowledge of Microsoft SQL Server & Management Studio.

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Inventory Lead

ROLE AND RESPONSIBILITIES:
  • Monitor and maintain current inventory levels; process purchase orders as required; track orders and investigate problems.
  • Record purchases, maintain database, perform physical count of inventory, and reconcile actual stock count to computer-generated reports.
  • Receive, unpack, and deliver goods; re-stock items as necessary; labels shelves.
  • Provide assistance in unloading items from delivery trucks.
  • Process and document returns as required following established procedures.
  • Maintain parts inventory and ensure that any item low in stock is requisitioned immediately.
  • Take and comprehend orders for pulling parts or items.
  • Lead, guide and train staff as needed.
  • Perform miscellaneous job-related duties as assigned.

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • 5+ years in inventory, manufacturing, order pulling, shipping & receiving, etc.
  • Previous experience with ERP system (Epicor or similar) preferred
  • Strong commitment to department and company goals
  • Demonstrated ability to creatively and proactively solve problems
  • Excellent communication skills
  • Ability to learn quickly and work efficiently
  • Must be a team player with the ability to manage multiple tasks in a deadline driven environment
  • Demonstrated leadership and resource allocation skills
  • Raw enthusiasm and a strong work ethic
  • Highly organized with a keen attention to detail
  • Proficient in Microsoft Office applications

 

Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.