AutoCrib® Careers

Here at Autocrib, you will find friendship, respect, and loyalty among colleagues. We build life-long connections, while we work hard to achieve our goals. While our tasks may differ, we are all in this together. Our abilities as a team are ever so strong as we build relationships and foster the strengths of each individual.

Career

Click a Career below for additional information

Development Support

ROLES AND RESPONSIBILITIES:
  • Support the operations of R&D as it relates to software and hardware development.
  • Configuration and testing of software/firmware and hardware for analysis.
  • Create and maintain technical documentation for software/firmware and hardware testing and analysis.
  • Enter technical information and track work perform using a Project Management system.
  • Collaborate with developers and QA practitioners to troubleshoot, develop test plans and test cases to ensure product quality.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • Able to read technical documentation, including electrical schematics, software test cases.
  • Experience using testing devices to troubleshoot electrical problems.
  • Experience with using task tracking and project management software.
  • 2+ years of electrician/electronics assembly and mechanical assembly experience.
  • Minimum A.A. degree in IT or engineering, or 5 years related work experience.
PREFERRED SKILLS:
  • Knowledge of JIRA, MS Office Suite, Visio, Windows, Virtual PC.
  • Articulate technical information to non-technical users.
  • Excellent verbal and written communication skills. 
  • Strong attention to detail.
  • Experience with developing and using automated testing software a plus.
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Product Trainer

Product Trainer is responsible for installation of the products and delivering high-quality educational content on-site and through webinar-based training sessions to AutoCrib customers to improve their understanding of AutoCrib products.

ROLE AND RESPONSIBILITIES:
  • Product delivery
    • Work with customer to develop agenda and schedule for each installation to ensure successful product delivery
    • Develop post installation reports to identify areas where customer may need additional assistance
    • Communicate with the supervisors to keep them apprised of potential or existing customer issues
    • Communicate with the sale force to keep them appraised of potential sales opportunities
  • Training
    • Provide client-facing training on all current and future AutoCrib products through multiple delivery methods (instructor-led small and large group; web-based; over the phone) in a clear and concise manner, demonstrating functionality of the products
    • Assist in maintaining current and correct client-facing training material
    • Provide excellent customer service throughout all client interactions
    • Travel to client locations (US and International travel)
  • Additional duties:
    • Maintain in-depth knowledge of the AutoCrib products including product settings, features and benefits, and system functionality
    • Use Crystal Reports and IntelliView to develop and maintain existing reports (training provided)
    • Review customer’s data and create SQL databases from Excel spreadsheets (training provided)
    • Occasional equipment repairs
    • Image and configure computers and peripherals for AutoCrib solutions
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • Excellent verbal and written communication skills; Ability to articulate technical information to non-technical users
  • Fast self-starting learner with a demonstrated ability to learn new software solutions and interfaces
  • Well organized; able to prioritize work and multi-task in fast paced setting, willing to take on new project and be flexible
  • Strong skills in analysis and problem solving
  • Microsoft Office – especially Word and Excel
  • Strong attention to detail
  • Ability to manage projects, to perform data analysis, and to manage and relate to people
  • Clean driving record required
PREFERRED SKILLS:
  • Knowledge of SQL, Epicor ERP, Microsoft Office, Virtual PC, remote software (VM Ware, VPN, VNC, LogMeIn, GoToMyPc, TeamViewer) a plus
  • Understanding of TCP/IP networks and configurations
  • Knowledge of Crystal Reports a plus
  • Knowledge of electrical components, boards, relays and power systems
  • Knowledge of AutoCrib software, Industrial Vending and/or MFG Distribution a plus
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Software Quality Assurance

Candidate will act as a voice for quality assurance and will need to defend the integrity of the code in a fast-paced environment.  We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude.  Expect to be contributing to internal initiatives and fielding day-to-day communication with Design, Development, Engineering, and Technical Support. 

ROLE AND RESPONSIBILITIES:
  • Own the QA role throughout all projects by:  gathering requirements, writing and executing tests (manual and automatic), monitoring test progress, reporting status, logging defects, tracking and testing defect fixes, retesting and delivering
  • Review requirements specifications and technical design documents to provide timely and meaningful feedback
  • Analyzing business problems to develop detailed, comprehensive, and well-structured test plans and test cases to resolve these issues
  • Estimate, prioritize, plan, and coordinate testing activities
  • Work with user and partner teams to design, develop, and execute automated scripts and extend the automation infrastructure
  • Identify, record, and document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Maintain subject matter expertise for the systems under test and use that expertise to create, maintain, and extend the test case library
  • Participate in team process improvement to make sure everyone understands the development lifecycle
  • Work closely with Design, Technical Support, Development, and Engineering to insure a high performing and ultra-usable user experience.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
  • BS Degree or equivalent experience.  Computer Science/Engineering major is preferable.
  • 3+ years of experience in test automation and working in an Agile process framework (Kanban, Scrum).  Excellent written and verbal communication skills with the ability to present and translate complex information to both internal and executive teams in relevant business terms.
  • Strong technical and analytical skills
  • Solid experience in troubleshooting and resolution of software and hardware problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Keen business judgment, focus, and ability to see the “big picture” and prioritize
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Must be detail-oriented and self-motivated
  • Must be a team player, organized and have good interpersonal skills
PREFERRED SKILLS:
  • Experience working in a Quality Assurance or similar position within a high tech, fast paced environment.
  • Documentation skills (ability to clearly and concisely enter detailed information into ticketing application)
  • Hands-on experience with both white box and black box testing
  • Hands-on experience with automated testing tools
  • Understanding of one or more high-level programming languages preferred
  • Experience with SQL including query execution, data mining, and data validation
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Regional Sales Manager, Northeast

The Regional Sales Manager, reporting to the VP of Sales, will be responsible for achieving revenue goals by providing customers with complete hardware and software solutions for inventory and asset management.  The RSM will identify business opportunities, maintain consistent contact with customers to ensure needs and expectations are being met, and provide pre- and post-implementation support.  The RSM is an inquisitive self-starter, responsible for reaching goals using a collaborative, consultative and solution-based sales approach.

Expectations:
  • Meet or exceed revenue goals by increasing repeatable customer business and initiating new business
  • Expand into new verticals by creatively applying hardware & software products to new applications
  • Create and nurture customer relationships to promote repeatable and expandable business
  • Provide critical feedback to marketing to assist in developing quality leads
  • Keep CRM and ERP systems accurate, detailed and up-to-date
Duties:
  • Manage and grow the distribution base by fostering existing relationships, hunting new opportunities and ensuring proper training and support is being provided
  • Cultivate new direct business opportunities using a high degree of initiative and creativity to promote the products and brand
  • Pursue non-traditional applications of the hardware and software by developing differentiating solutions for new markets and verticals
  • Lead software demos, conduct training sessions and deliver professional presentations to educate customers on product implementation, usage, and optimization
  • Ensure the sales process is continually moving forward by applying project management skills and being prepared to respond to both technical and operational questions in a credible manner
  • Demonstrate knowledge and understanding of the hardware and software by using effective communication skills and adapting to your customers’ environment
  • Maintain detailed and accurate records of sales activities (call-plans, forecasts, quotes, customer contacts) by fully utilizing the CRM and ERP systems, and provide reports on status and opportunities when requested
  • Embrace and attain the company and sales goals, and track to metrics & KPIs monthly
  • Provide accurate analysis of systems’ configuration, requirements & databases
  • Prepare and deliver necessary sales communications in a concise, professional and informative manner, including proposals, presentations, emails, etc.
  • Work on behalf of the customers’ best interest by recommending the right system, provide training & support and assist with physical machine configurations
  • Accelerate the sales cycle by assisting customers in completing database preparation activities
Qualifications:
  • Capable of simultaneously managing multiple competing priorities and tasks
  • Ability to assimilate quickly and work effectively within the time constraints of a fast-paced, collaborative environment
  • Excellent communication skills: active listening, oral & written
  • Understanding of supply chain/inventory management/MRO/purchasing processes
  • Must be comfortable with integrating new technology into an existing business environment
  • Experience in manufacturing and distribution environments, Six Sigma, Lean Manufacturing preferred
  • Experience with POUs, industrial vending, tool crib software, RFID and barcode applications preferred
  • Basic knowledge of networking and IT infrastructure with a mechanical aptitude
  • At least an intermediate level of experience working with Windows Systems, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook are critical), and ERP or Asset Management systems
  • Bachelor’s Degree in a related field, or 5+ years relevant experience
  • Must be able to travel as needs dictate (expected at least 50%) and occasionally attend/work trade shows
  • Clean driving record required
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Controller/Accounting Manager

The controller has primary day-to-day responsibility for planning, implementing and managing all financial -related activities of the company.  Responsibilities include preparation of monthly financial & cash flow statements, annual budgets, general ledger, bank reconciliations, product costing and HR & payroll functions.  The controller prepares and maintains regular financial planning reports, and completes analyses of financial results with strategic and tactical recommendations.

Role and Responsibilities:
  • Participate in key decisions for strategic initiatives, operating model, and operational execution.
  • Work with other key executives on a regular basis to identify needs and provide full range of business solutions and controls to enhance financial performance.
  • Lead, develop & enhance financial controls.
  • Monitor & analyze financial performance relative to budget, product costing & margin analysis and make recommendations to improve financial performance.
  • Oversee the preparation of month-end, quarterly and year-end financial statements.
  • Responsible for all HR & payroll functions.
  • Serve as final point of escalation for AR & AP issues.
  • Provide strong leadership, mentorship & management of admin & accounting staff.
  • Manage preparation and support of all external audits.
  • Daily cash management and AP approvals.
  • Manage insurance & employee benefit programs.
  • Develop and modify internal policies to improve processes and efficiency.
Qualifications and Education Requirements:
  • 5+ years’ experience as a Controller for a $20M+ manufacturing company.
  • Experience in Cost Accounting & GAAP.
  • Experience in analyzing financial data to develop plans & reports to help manage, improve & grow operations.
  • BA/BS in Accounting.
  • 2+ years’ experience in human resources & managing direct reports.
  • Experience using Epicor or similar ERP system and expert in Excel.
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Technical Support Analyst, Level 1

Candidate will deliver excellent customer experiences in a fast-paced environment.  We are looking for candidates who are decisive, confident, and tenacious in their decision making with a high technical aptitude.

Role and Responsibilities:
  • Provide Level 1 product support to resellers and end users.
  • Troubleshoot and assist customers via phone, web based tools, and email.
  • Research customer issues and collaborate with Level 2 Systems Analysts in order to provide the best product support possible.
  • Create Return Authorizations for products and items being return for return or credit.
  • Maintain detailed records through Help Desk Software and other tracking databases.
  • Closely involved in database management, quality reporting and providing metrics to management.
  • Work closely with multiple departments including but not limited to Quality Assurance, Engineering, Accounting, Production, and Repair Technicians.
  • Occasionally help with internal technical issues when needed.
Qualifications and Education Requirements:
  • Ability to handle clients professionally and courteously (specifically in a high pressure, fast paced environment).
  • Excellent written and verbal communication skills.
  • Strong technical and analytical skills.
  • Solid experience in troubleshooting and resolution of software and hardware problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Assist resellers and end users in order to optimize installations and configurations in a complex network environment.
  • Ability to articulate technical information to non-technical users.
  • Must be detail-oriented and self-motivated.
  • Must be a team player, organized and have good interpersonal skills.
Preferred Skills:
  • Experience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a high tech, fast paced environment.
  • Documentation skills (ability to clearly and concisely enter detailed information into ticketing application).
  • Proficient with use of Microsoft Office software.
  • Computer hardware/software troubleshooting skills.
  • Basic computer hardware knowledge, i.e. USB, VGA, video resolution.
  • Basic Windows OS (XP, Windows 7) knowledge.
  • Basic network administration skill for software connectivity.
  • Knowledge of Microsoft SQL Server & Management Studio.
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Junior Systems Administrator

The Junior Systems Administrator is responsible for provisioning, configuration, and maintenance of our AutoCrib IT systems.  They will also assist with the technical support of the internal staff at AutoCrib.

Role and Responsibilities:
  • Use established Help Desk system to monitor problem tickets and technical support issues. Ensure timely and considerate customer service to end users by fielding Help Desk calls and resolving technical issues efficiently.
  • Utilize available resources to conduct computer diagnostics to determine nature of problems and provide technical support.
  • Install and perform minor repairs to hardware, software and peripheral equipment following design of installation specifications.
  • Perform PC imaging using current imaging technology.
  • Provide accurate and timely logging of problem responses, status updates, and resolution for problems.
  • Virus and Spyware detection and removal.
  • Work closely with Information Systems team members to resolve issues related to in-house applications.
  • Create user accounts and manage access control based on company policies.
  • Resolve issues swiftly and facilitate successful remediation of operational issues in a high-pressure environment.
  • Write documentation for the Information Systems knowledge base.
  • Collaborate with Information Systems team members to identify and implement solutions that add efficiencies to the team’s current processes.
  • Engage in continuing education to stay current with the latest technologies and industry standards.
  • Practice effective task and project management skills.
  • Maintain and assure confidentiality of data.
  • Maintain and assure compliance with all IT policies and procedures.
  • Maintain and comply with asset management policies.
  • Work in a rotation with Information Systems Team Members to provide after-hours support for the company’s mission critical systems.
  • Keep the appropriate people informed of the status of the assigned projects (i.e. Supervisor, etc.)
  • Provide time estimates for project deliverables.
  • Report actual times to complete projects and tasks.
  • Other duties and responsibilities as assigned.
Qualifications and Education Requirements:
  • Associates degree in an IT related program or two years equivalent work experience supporting desktop computers in a corporate environment
  • CompTIA A+ certification preferred
  • Technical knowledge of desktop and laptop computer hardware and accessories
  • Ability to install, configure and support Microsoft applications including Windows Desktop and Microsoft Office 365 Application Suite
  • Experience in general troubleshooting skills
  • Basic knowledge of networking principles related to desktop and laptop computer hardware
  • Ability to work in a team-oriented, collaborative environment
  • Highly self-motivated and detail orientated
  • Excellent written and oral communication skills
  • Exceptional customer service orientation
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive.  You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process.  Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally.  Recruiters, please do not contact AutoCrib regarding this or any other open roles. 

AutoCrib, Inc. is an Equal Opportunity Employer.

Receptionist/Sales Administrator

Our next Receptionist/Sales Administrator will become a familiar and reliable point person sought out by internal and external customers for assistance with their inquiries, orders, and projects.

Role and Responsibilities:
  • Ensure incoming calls and visitors are handled swiftly and efficiently. 
    • Coordinate with administrative team to ensure breaks are covered.
    • Frequently check messages and emails; return calls and emails quickly.
    • Screen callers and walk-ins to reduce unnecessary interruptions to productivity.
    • Maintain a professional demeanor to convey the high level of service and unique culture of AutoCrib.
  • Manage hospitality for the entire building.
    • Coordinate with housekeeping to ensure supplies are stocked and common areas are clean.
    • Welcome guests and ensure their needs are met.
    • Maintain distributor/end-user training registration process.
  • Become an expert in required modules in Epicor.
    • Work with inventory to provide lead times for customer quotes.
    • Create sales orders and invoices for customer parts orders.
    • Maintain customer records.
    • Work with purchasing to process drop shipments.
    • Assist customers with order confirmations, updates, and tracking information.
  • Become a skilled and dependable assistant to operations, administration, and accounting.
    • Train on new tasks and assist with projects as needed.
    • Back up other departments during busy periods.
    • Become a viable candidate for higher positions within the company.
Qualifications and Education Requirements:
  • Intelligent, efficient, with good analytical skills
  • Organized with great attention to detail
  • Flexible, calm under pressure, and open to criticism and ideas
  • Outstanding work ethic, a team player, with good listening skills
  • Proactive and follows through on commitments
Recruiting Policy:

We would like to contact all candidates who apply, but that is not feasible given the volume of applications we receive. You will be contacted via email to schedule an interview if you have been selected to move forward in our hiring process. Please do not call or walk-in unscheduled to request an interview.

All recruiting is handled internally. Recruiters, please do not contact AutoCrib regarding this or any other open roles.

AutoCrib, Inc. is an Equal Opportunity Employer.